Customer Service Supervisor — Lead, Train & Drive Sales

Wawa; Lafayette (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa is seeking a Customer Service Supervisor to lead store operations, work alongside peer supervisors and store leaders, and deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

You will coach and motivate associates, support the leadership team, and ensure consistent service programs while managing cash, inventory, and safety. A 4‑day work week option is available along with a competitive hourly range.

Qualifications

• High school diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability including weekends/holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate and train associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, vendor check-ins and store safety.
• Maintain accurate inventory with cycle counts and smart ordering.

Skills

Supervisory experience

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor to lead store operations, work alongside peer supervisors and store leaders, and deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

You will coach and motivate associates, support the leadership team, and ensure consistent service programs while managing cash, inventory, and safety. A 4‑day work week option is available along with a competitive hourly range.