Customer Service Supervisor: Lead Store Service & Sales

Wawa, Inc; Okeechobee (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc is seeking a Customer Service Supervisor to lead store operations and deliver outstanding customer service, working closely with peer supervisors and store leaders to boost sales and maintain a safe, organized, and fully stocked store.

You will train and motivate associates, drive sales during shifts, and ensure adherence to store policies, programs, and technology. This role emphasizes teamwork, accountability, and customer-centric operations across a dynamic retail environment.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Job description

Wawa, Inc is seeking a Customer Service Supervisor to lead store operations and deliver outstanding customer service, working closely with peer supervisors and store leaders to boost sales and maintain a safe, organized, and fully stocked store.

You will train and motivate associates, drive sales during shifts, and ensure adherence to store policies, programs, and technology. This role emphasizes teamwork, accountability, and customer-centric operations across a dynamic retail environment.