Customer Service Supervisor — Lead, Train & Drive Sales

Wawa, Inc.; Florida; Sur place; USD 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Résumé du poste

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and support leadership in achieving sales and service goals. The role focuses on delivering exceptional customer service, training Associates, and maintaining safe, organized stores with accurate inventory.

You will work with store leaders to execute programs, manage cash and stock, and ensure consistent service excellence. This position offers a 4-day week option for associates and competitive hourly pay.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsabilités

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Connaissances

Customer service

Leadership

Communication

Relationship building

Retail experience

Formation

High School Diploma or GED

Description du poste

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and support leadership in achieving sales and service goals. The role focuses on delivering exceptional customer service, training Associates, and maintaining safe, organized stores with accurate inventory.

You will work with store leaders to execute programs, manage cash and stock, and ensure consistent service excellence. This position offers a 4-day week option for associates and competitive hourly pay.