Customer Service Supervisor — Lead & Elevate Store Team

Wawa, Inc; Fairfield (OH); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead and motivate Associates, ensuring top‑notch customer service and smooth store operations. You’ll collaborate with leaders to hit sales goals while maintaining safety, stocking levels, and accurate inventory.

You will oversee training, resolve inquiries, and drive program adherence across shifts, with benefits and growth opportunities. Compensation ranges reflect experience and location, with flexible weekend coverage expectations.

Qualifications

• Strong customer service, relationship-building, and communication skills.
• Supervisory experience appreciated in retail or food service.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through cycle counts and smart ordering.

Skills

Customer service

Communication

Leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead and motivate Associates, ensuring top‑notch customer service and smooth store operations. You’ll collaborate with leaders to hit sales goals while maintaining safety, stocking levels, and accurate inventory.

You will oversee training, resolve inquiries, and drive program adherence across shifts, with benefits and growth opportunities. Compensation ranges reflect experience and location, with flexible weekend coverage expectations.