Customer Service Supervisor - Lead & Elevate Store Experience

Wawa, Inc; Lexington (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) with matching

Medical, dental, vision benefits

Paid time off

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead a team, deliver exceptional customer service, and collaborate with store leaders to meet sales and operational goals. You will coach Associates, ensure policy execution, and safeguard store safety and stock levels.

The role emphasizes frontline leadership, operational excellence, and a focus on guest satisfaction with opportunities for professional development within a well-known convenience retailer.

Qualifications

• High School Diploma or GED or equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability to work varying shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention, and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to maximize sales.

Skills

Customer service

Relationship-building

Communication

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead a team, deliver exceptional customer service, and collaborate with store leaders to meet sales and operational goals. You will coach Associates, ensure policy execution, and safeguard store safety and stock levels.

The role emphasizes frontline leadership, operational excellence, and a focus on guest satisfaction with opportunities for professional development within a well-known convenience retailer.