Customer Service Supervisor: Lead & Elevate Retail Team

Wawa Inc.; Gaithersburg (MD); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

ESOP

Job summary

Wawa, Inc. in Gaithersburg, MD is seeking a Customer Service Supervisor to lead store operations and partner with peers to deliver excellent service, boost sales, and keep the store safe, organized and fully stocked.

You will train and motivate associates, manage cash, inventory and store technology, and ensure consistent execution of customer service programs, policies and safety procedures across shifts.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service preferred.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory with regular cycle counts and smart ordering.

Skills

Supervisory experience

Customer service

Communication skills

Leadership

Retail/food service experience

Education

High School Diploma or GED

Job description

Wawa, Inc. in Gaithersburg, MD is seeking a Customer Service Supervisor to lead store operations and partner with peers to deliver excellent service, boost sales, and keep the store safe, organized and fully stocked.

You will train and motivate associates, manage cash, inventory and store technology, and ensure consistent execution of customer service programs, policies and safety procedures across shifts.