Customer Service Supervisor: Lead, Train & Drive Sales

Wawa, Inc; Pace (MS); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with matching

Education Assistance Program

Store discounts

Paid time off

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store- level customer service, support the leadership team, and boost sales while keeping the store safe, organized, and fully stocked.

You will train and motivate Associates, manage store processes, cycle counts, and scheduling, with a focus on delivering consistent service and upholding policies.

This role offers competitive hourly pay with shift differentials for overnight hours and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, and store safety.
• Maintain accurate inventory with regular cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store- level customer service, support the leadership team, and boost sales while keeping the store safe, organized, and fully stocked.

You will train and motivate Associates, manage store processes, cycle counts, and scheduling, with a focus on delivering consistent service and upholding policies.

This role offers competitive hourly pay with shift differentials for overnight hours and a comprehensive benefits package.