Customer Service Supervisor — Lead, Train & Drive Sales

Wawa, Inc.; Chesapeake (VA); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. in Chesapeake, VA is seeking a Customer Service Supervisor (CSS) to lead frontline teams, deliver outstanding service, and support store operations.

The role emphasizes coaching, shift leadership, and upholding store policies to ensure safe, well‑stocked, and customer‑friendly environments. The CSS will collaborate with store leaders to meet sales goals, control expenses, and enhance associate retention and training.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability to work weekends and holidays.
• Supervisory experience, ideally in retail or food service, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, and training.
• Lead, motivate, and train associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store tech components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory with regular cycle counts and smart ordering.

Skills

Customer service

Relationship-building

Communication skills

Education

High School Diploma or GED

Job description

Wawa, Inc. in Chesapeake, VA is seeking a Customer Service Supervisor (CSS) to lead frontline teams, deliver outstanding service, and support store operations.

The role emphasizes coaching, shift leadership, and upholding store policies to ensure safe, well‑stocked, and customer‑friendly environments. The CSS will collaborate with store leaders to meet sales goals, control expenses, and enhance associate retention and training.