Customer Service Supervisor — Lead Teams, Boost Sales (4-Day Week Option)

Wawa; Alexandria (KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Job summary

Wawa is looking for a Customer Service Supervisor to lead store operations and deliver outstanding service. You will work with fellow supervisors and store leaders to boost sales, keep the store safe, organized, and fully stocked, and train Associates for peak performance.

You will manage cash processes, inventory, and policies while ensuring friendly, efficient guest service. A 4-day work week option may be available, with shifts including weekends and holidays.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability; include weekends/holidays as needed.
• Supervisory experience preferred in retail or food service.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through cycle counts and smart ordering.

Skills

Customer service

Leadership

Training

Communication

Shift management

Education

High School Diploma or GED

Job description

Wawa is looking for a Customer Service Supervisor to lead store operations and deliver outstanding service. You will work with fellow supervisors and store leaders to boost sales, keep the store safe, organized, and fully stocked, and train Associates for peak performance.

You will manage cash processes, inventory, and policies while ensuring friendly, efficient guest service. A 4-day work week option may be available, with shifts including weekends and holidays.