Customer Service Supervisor — Lead & Grow Sales (4‑day week)

Wawa Inc.; Elizabeth City (NC); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision and mental健康

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Access to additional benefit and welln

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store teams, enhance guest experience, and safeguard daily operations. You will work closely with peer supervisors and store leaders to ensure service excellence and smooth operations.

The role involves coaching associates, driving sales, and maintaining accurate inventory, cash handling, and safety standards to support store goals. This position offers growth within a respected national retailer.

Qualifications

• High School Diploma or GED required.
• Customer service and leadership experience preferred.
• Able to work flexible shifts, including weekends and holidays.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Communication skills

Team leadership

Shift flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store teams, enhance guest experience, and safeguard daily operations. You will work closely with peer supervisors and store leaders to ensure service excellence and smooth operations.

The role involves coaching associates, driving sales, and maintaining accurate inventory, cash handling, and safety standards to support store goals. This position offers growth within a respected national retailer.