Customer Service Supervisor — Lead Store Success (4-Day Week)

Wawa Inc.; Mobile (AL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver outstanding customer service, and collaborate with leadership to hit sales and efficiency goals. This role emphasizes staffing, training, and maintaining a safe, well-stocked store.

You will supervise Associates, drive shifts, and ensure customer programs are executed consistently while upholding Wawa’s service standards and policies. This opportunity offers growth and a chance to impact the store today.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver outstanding customer service, and collaborate with leadership to hit sales and efficiency goals. This role emphasizes staffing, training, and maintaining a safe, well-stocked store.

You will supervise Associates, drive shifts, and ensure customer programs are executed consistently while upholding Wawa’s service standards and policies. This opportunity offers growth and a chance to impact the store today.