Customer Service Supervisor — Lead, 4-Day Week Option

Wawa Inc.; Florida; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision and mental健康?,

Employee Stock Ownership Plan (ESOP)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver outstanding customer service. You will work with a team of associates to maintain safety, stock, and smooth daily performance.

You will train associates, drive sales, manage inventory, and partner with leadership to meet goals, including weekend and holiday coverage. This role emphasizes communication and customer care in a fast-paced retail setting.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Relationship building

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver outstanding customer service. You will work with a team of associates to maintain safety, stock, and smooth daily performance.

You will train associates, drive sales, manage inventory, and partner with leadership to meet goals, including weekend and holiday coverage. This role emphasizes communication and customer care in a fast-paced retail setting.