Customer Service Supervisor - Lead & Grow Sales (4-Day)

Wawa; Florida; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Education assistance

Store discounts

Paid time off

Parental leave

ESOP

Job summary

Wawa is seeking a Customer Service Supervisor to lead store teams and deliver exceptional customer service. You will collaborate with peer supervisors and store leaders to meet sales goals, control expenses, and keep the store safe, organized, and well stocked.

As part of the leadership team, you’ll train Associates, drive performance, and ensure consistent execution of programs and store technology. The role includes overseeing cash, inventory and safety, with opportunities for a 4‑day work

Qualifications

• High School Diploma or GED; 18+ with reliable transportation.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and promptly resolve inquiries.
• Support leadership to achieve store goals in sales and expenses.
• Lead, motivate and train associates to drive sales during shifts.
• Ensure consistent execution of customer service programs and store tech.
• Manage cash processes, inventory, vendor check-ins and store safety.
• Maintain inventory accuracy through cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Retail experience

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor to lead store teams and deliver exceptional customer service. You will collaborate with peer supervisors and store leaders to meet sales goals, control expenses, and keep the store safe, organized, and well stocked.

As part of the leadership team, you’ll train Associates, drive performance, and ensure consistent execution of programs and store technology. The role includes overseeing cash, inventory and safety, with opportunities for a 4‑day work