Customer Service Supervisor | Lead Store Team (4-Day Week)

Wawa, Inc.; Springfield (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education Assistance

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead and support store operations while delivering exceptional customer service. You will work with peer supervisors and store leaders to boost sales, ensure safety, and keep the store well-stocked.

You’ll train and motivate Associates, drive adherence to service programs, and support leadership on achieving goals in sales and efficiency. This role emphasizes teamwork and operational excellence across shifts.

Qualifications

• Minimum high school education; strong customer service ethic.
• Ability to lead, coach and motivate associates.
• Excellent communication and relationship-building skills.

Responsibilities

• Deliver outstanding customer service and promptly resolve inquiries.
• Collaborate with leadership to hit store goals in sales, expenses and retention.
• Lead, motivate and train associates to improve shift performance.
• Ensure consistency of customer service programs and store tech usage.
• Manage cash, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory with regular cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Relationship-building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead and support store operations while delivering exceptional customer service. You will work with peer supervisors and store leaders to boost sales, ensure safety, and keep the store well-stocked.

You’ll train and motivate Associates, drive adherence to service programs, and support leadership on achieving goals in sales and efficiency. This role emphasizes teamwork and operational excellence across shifts.