Customer Service Supervisor: Lead Teams & On-Time Service

jobspromotor; Lihue, Northern (HI, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Southwest Airlines in Hawaii seeks a Customer Service Supervisor to lead daily station operations, mentor staff, and ensure passenger satisfaction. You will coordinate with multiple divisions to maintain on-time performance and a compliant, customer-focused environment.

This role requires hands-on supervision and strong communication across teams. Ideal candidates have a High School diploma and prior supervisory experience in customer service, with a proven ability to manage staffing, training,

Qualifications

• High school diploma or equivalent.
• Experience supervising customer service teams is preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Coordinate daily terminal operations to ensure on-time performance and customer satisfaction.
• Answer and resolve customer questions, requests, or complaints.
• Supervise staff to align with hourly objectives and safety standards.
• Ensure proper staffing, scheduling, and payroll processes are accurate and compliant.
• Collaborate with divisions to maintain a safe, efficient service environment.

Skills

Team leadership

Customer focus

Problem solving

Communication

Operations coordination

Education

High School

Job description

Southwest Airlines in Hawaii seeks a Customer Service Supervisor to lead daily station operations, mentor staff, and ensure passenger satisfaction. You will coordinate with multiple divisions to maintain on-time performance and a compliant, customer-focused environment.

This role requires hands-on supervision and strong communication across teams. Ideal candidates have a High School diploma and prior supervisory experience in customer service, with a proven ability to manage staffing, training,