Airline Customer Service Supervisor & Team Coach

Southwest Airlines; Saint Paul (MN); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Flight benefits

401(k) match

Shift flexibility

Profit sharing potential

Job summary

Southwest Airlines in Minnesota is seeking a Supervising Customer Service professional to lead and develop a team of agents, coordinate operations, and maintain on-time performance with a focus on guest experience.

You will mentor staff, enforce safety and regulatory compliance, manage daily operations, and communicate updates to leadership. A Bachelor's degree is required, with strong emphasis on teamwork and service excellence.

Qualifications

• Bachelor’s degree required or equivalent.
• Knowledge of customer service principles and procedures.
• Understanding of safety and regulatory compliance expectations.

Responsibilities

• Coordinate with departments to maintain on-time performance and customer satisfaction.
• Respond to and resolve customer questions, requests, or complaints.
• Oversee daily airport operations to ensure safety and compliance.
• Train and guide customer support agents and related staff.
• Meet or exceed performance goals through effective decision making.

Skills

Customer service supervision

Staff coaching

Operations coordination

Safety compliance

Education

Bachelor's Degree

Job description

Southwest Airlines in Minnesota is seeking a Supervising Customer Service professional to lead and develop a team of agents, coordinate operations, and maintain on-time performance with a focus on guest experience.

You will mentor staff, enforce safety and regulatory compliance, manage daily operations, and communicate updates to leadership. A Bachelor's degree is required, with strong emphasis on teamwork and service excellence.