Airport Operations Supervisor – Customer Service

swa; Bozeman (MT); On-site; USD 103,155,000 - 107,453,000; Full time

Benefits offered by this job

Flight benefits

401(k) match

Short Term Incentive bonus

Profit sharing

Healthcare coverage

Job summary

Southwest Airlines is seeking a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents and Skycaps, ensuring safety, timeliness, and responsive problem solving. This role involves scheduling, training, and daily reporting while coordinating with Airport Operations to keep flights on schedule and customers happy. U.S.

citizenship or current authorization to work in the U.S. is required and no sponsorship is available.

Qualifications

• Experience leading a service-focused team.
• Ability to handle high-volume operations and scheduling.
• Strong communication and problem-solving skills.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction.
• Respond to and resolve Customer questions, requests, or complaints.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance.
• Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently.
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding.
• Work with staff planning to build bids that are in line with department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
• Assure proper administration of labor contracts or agreements, emphasizing min

Skills

Leadership

Customer service

Scheduling

Problem solving

Communication

Tools

CRM systems

MS Office

Job description

Southwest Airlines is seeking a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents and Skycaps, ensuring safety, timeliness, and responsive problem solving. This role involves scheduling, training, and daily reporting while coordinating with Airport Operations to keep flights on schedule and customers happy. U.S.

citizenship or current authorization to work in the U.S. is required and no sponsorship is available.