Customer Service Supervisor: Lead Ground Ops & Safety

Southwest Airlines; Olympia (WA); On-site; USD 27,552 - 41,328; Full time

Job summary

Southwest Airlines in Olympia, WA seeks a Customer Service Supervisor to oversee and train Customer Service Supervisors, Activities Supervisors, and Skycaps at the station. The role focuses on delivering safe, efficient service while guiding a team to meet performance targets.

Responsibilities include coordinating with divisions, handling customer inquiries, supervising daily operations, and ensuring compliance with policies.

Qualifications

• Bachelor degree required.
• Experience supervising customer service staff.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate with divisions to maintain on-time station performance and customer satisfaction.
• Answer and resolve customer questions and complaints.
• Oversee daily airport operations to ensure a safe, secure, and compliant service environment.
• Drive performance by monitoring metrics and directing staff to meet objectives.
• Schedule and supervise shift leads, monitor staffing, and manage overtime accordingly.
• Ensure proper handling of work agreements and minimize conflicts.

Skills

Customer service

Leadership

Communication

Staff coordination

Education

Bachelor Degree

Job description

Southwest Airlines in Olympia, WA seeks a Customer Service Supervisor to oversee and train Customer Service Supervisors, Activities Supervisors, and Skycaps at the station. The role focuses on delivering safe, efficient service while guiding a team to meet performance targets.

Responsibilities include coordinating with divisions, handling customer inquiries, supervising daily operations, and ensuring compliance with policies.