Lead Airport Customer Service Supervisor

swa; North Carolina; On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Flight privileges

Retirement match up to 9.3%

3% STI bonus

Profit-sharing potential

Health insurance for you and dependets

Health plan options from day 1

Job summary

Southwest Airlines is hiring a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps. The role ensures work is done safely, on time, and with a customer-focused approach. You will monitor scheduling, training, and daily reporting while guiding a team to deliver friendly, on-time service.

Ideal candidates will lead with integrity, coach staff, and coordinate across departments to sustain high levels of performance and customer satisfaction daily.

Qualifications

• Experience leading a customer service team in a high-volume environment.
• Ability to coach, develop, and engage employees.
• Strong communication and interpersonal skills.

Responsibilities

• Model the Southwest Way and lead team members using talent practices.
• Adhere to company values to foster inclusion and safety.
• Coordinate with departments to maintain on-time performance and morale.
• Respond to customer questions, requests or complaints and resolve issues.
• Oversee daily airport operations to ensure safety and service quality.
• Forecast operational situations and monitor key performance metrics.

Skills

Leadership

Customer service leadership

Communication

Job description

Southwest Airlines is hiring a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps. The role ensures work is done safely, on time, and with a customer-focused approach. You will monitor scheduling, training, and daily reporting while guiding a team to deliver friendly, on-time service.

Ideal candidates will lead with integrity, coach staff, and coordinate across departments to sustain high levels of performance and customer satisfaction daily.