Customer Service Supervisor — Lead Ops & Travel Perks

Southwest Airlines; Phoenix (AZ); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Free travel for employee and dependets

401(k) match

Profit sharing

Overtime opportunities

Job summary

Southwest Airlines is seeking a Customer Service Supervisor in Arizona to lead and mentor sales agents, retail and skycap teams at the station. The role focuses on safe, compliant operations that deliver excellent passenger experiences.

The position requires a Bachelor’s degree and pays $20–$30 per hour. Responsibilities include staffing, payroll tasks, and maintaining on‑time performance with strong leadership and customer focus.

Qualifications

• Experience delivering high‑quality customer service and handling passenger needs.
• Knowledge of collective bargaining agreements.
• Ability to lead and coordinate teams to meet performance goals.

Responsibilities

• Coordinate departments to maintain on‑time performance and morale.
• Respond to and resolve passenger questions, requests, or complaints.
• Oversee daily airport operations to ensure safety and compliance.
• Schedule staff for training and assign daily duties.
• Monitor staffing and use overtime as needed.
• Report status updates and hold staff accountable for outcomes.

Skills

Customer service

Leadership

Decision making

Administrative skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Southwest Airlines is seeking a Customer Service Supervisor in Arizona to lead and mentor sales agents, retail and skycap teams at the station. The role focuses on safe, compliant operations that deliver excellent passenger experiences.

The position requires a Bachelor’s degree and pays $20–$30 per hour. Responsibilities include staffing, payroll tasks, and maintaining on‑time performance with strong leadership and customer focus.