Airline Customer Service Supervisor - Airport Operations

Southwest Airlines; Milwaukee (WI); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Flight benefits

Retirement plan match up to 9.3%

Profit-sharing potential

Job summary

Southwest Airlines is seeking a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps at the Milwaukee station. You will ensure safe, on-time service, resolve issues, and communicate updates to the team and leadership.

The role emphasizes crew alignment with airport operations, staff coaching, and delivering friendly, reliable service. Leadership experience and dedication to a positive workplace culture are essential.

Qualifications

• Experience in customer service leadership and supervising teams is required.
• Ability to monitor scheduling, training, and daily performance metrics.
• Familiarity with labor contracts and safety standards is a plus.

Responsibilities

• Coordinate with all departments to maintain on-time performance and customer satisfaction.
• Respond to customer questions, requests, or complaints; resolve issues promptly.
• Oversee day-to-day airport operations ensuring safety, security, and compliance with contracts.

Skills

Customer service

Leadership

Communication

Decision making

Safety awareness

Job description

Southwest Airlines is seeking a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps at the Milwaukee station. You will ensure safe, on-time service, resolve issues, and communicate updates to the team and leadership.

The role emphasizes crew alignment with airport operations, staff coaching, and delivering friendly, reliable service. Leadership experience and dedication to a positive workplace culture are essential.