Assistant Supervisor, Customer Support Lead — Travel Perks

Southwest Airlines; Honolulu (HI); Remote; USD 92,950 - 103,300; Full time

Benefits offered by this job

401(k) with company match

Unlimited domestic travel for employee

Health, dental, and vision insurance

Paid time off and holiday schedule

Employee discounts

Job summary

Southwest Airlines is seeking an Assistant Supervisor, Customer Support in Honolulu to lead and coordinate teams delivering Southwest Hospitality. You will work with Ground Operations to align station functions for safety and punctual performance, while driving continuous improvement across departments.

The role requires a bachelor’s degree (or equivalent), strong English communication, and the ability to manage tasks, labor considerations, and a diverse talent pipeline.

Qualifications

• U.S. citizenship or valid U.S. work authorization; sponsorship not available.
• At least 18 years of age; educational requirement met or GED.
• Proficiency in English communication, both written and spoken.
• Basic computer skills and experience with office productivity tools.
• Physical ability to lift up to 50 lbs and perform related tasks.
• Knowledge of business concepts, strategic planning and leadership.
• Experience with customer service standards and improvement initiatives.
• Strong information handling: word processing, data management, forms.
• Analytical mindset to evaluate options and improve performance.
• Ability to learn and apply organizational rules and processes.
• Professional appearance and reliable attendance.

Responsibilities

• Lead and coordinate customer support teams to deliver Southwest Hospitality.
• Collaborate with Ground Operations to coordinate station functions and on-time performance.
• Coordinate with all departments to maintain station performance and service goals.
• Monitor staffing levels and use extra time efficiently.
• Track performance metrics, set goals, and drive continuous improvement.
• Maintain a safe working environment and implement injury-prevention measures.
• Ensure accurate administration of labor agreements and minimize disputes.
• Guide team members in understanding goals and process updates.
• Develop and expand a diverse talent pipeline.
• Complete assigned duties and projects within established timelines.
• Meet or exceed performance objectives through effective decision-making.
• Perform additional duties as directed by leadership.

Skills

English proficiency

Leadership

Data analysis

Customer service

Office productivity tools

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Southwest Airlines is seeking an Assistant Supervisor, Customer Support in Honolulu to lead and coordinate teams delivering Southwest Hospitality. You will work with Ground Operations to align station functions for safety and punctual performance, while driving continuous improvement across departments.

The role requires a bachelor’s degree (or equivalent), strong English communication, and the ability to manage tasks, labor considerations, and a diverse talent pipeline.