Airport Customer Service Supervisor – Lead & Ensure On-Time Flights

swa; Tucson (AZ); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly free on any open seat for you and,

401(k) company match up to 9.3%

3% STI bonus based on base salary

Profit-sharing potential

Health insurance for you and dependets

Job summary

Southwest Airlines is seeking a Supervisor Customer Service based in Arizona to lead a team of Customer Service Agents, Operations Agents, and Skycaps. You’ll ensure safety, timely operations, and responsive problem solving while maintaining high customer satisfaction.

The role requires coordinating with departments to keep flights on schedule and supporting a culture of inclusion and service excellence. Eligible candidates must reside in Arizona and be authorized to work in the United States.

Qualifications

• Experience leading customer service teams
• Ability to coordinate with departments to maintain on-time performance and customer satisfaction
• US work authorization or right to work in the United States

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
• Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
• Work with staff planning to build bids that are in line with department's hourly goals
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
• Assure proper administration of labor contracts or agreements, emphasizing minimal la

Skills

Leadership

Customer Service

Team Coordination

Job description

Southwest Airlines is seeking a Supervisor Customer Service based in Arizona to lead a team of Customer Service Agents, Operations Agents, and Skycaps. You’ll ensure safety, timely operations, and responsive problem solving while maintaining high customer satisfaction.

The role requires coordinating with departments to keep flights on schedule and supporting a culture of inclusion and service excellence. Eligible candidates must reside in Arizona and be authorized to work in the United States.