Lead Airport Customer Service Supervisor

Southwest Airlines Co.; North Carolina; On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free on open seats for you and

401(k) company match up to 9.3%

Short Term Incentive bonus 3%

Profit-sharing potential

Comprehensive health insurance

Benefits start from first day

Job summary

Southwest Airlines Co. is seeking a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps. The role ensures on-time performance, safety, and customer satisfaction while coordinating with multiple departments at a busy airport.

Responsibilities include shift supervision, scheduling, and reporting, with emphasis on coaching and development, adherence to labor contracts, and maintaining a high standard of service for Southwest customers.

Qualifications

• Experience leading customer service teams in a high-volume environment.
• Proven ability to coach, schedule, and report on team performance.
• Strong focus on safety, quality, and customer satisfaction.

Responsibilities

• Coordinate with departments to maintain on-time performance and morale.
• Respond to customer questions and resolve complaints.
• Oversee day-to-day airport operations to ensure safety and efficiency.
• Lead scheduling, training, and daily reports for the team.
• Monitor performance metrics and drive improvements.

Skills

Leadership

Team management

Customer service

Job description

Southwest Airlines Co. is seeking a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps. The role ensures on-time performance, safety, and customer satisfaction while coordinating with multiple departments at a busy airport.

Responsibilities include shift supervision, scheduling, and reporting, with emphasis on coaching and development, adherence to labor contracts, and maintaining a high standard of service for Southwest customers.