Customer Service Supervisor — Lead Team, Elevate Sales

Talentify; Pennsylvania; On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Pennsylvania is seeking a Customer Service Supervisor to lead front-line teams, deliver exceptional service, and support store operations. You will coach Associates, manage cash and inventory, and ensure safety and policy adherence.

You will resolve inquiries, train staff, and execute service programs while collaborating with store leaders to reach sales and performance goals. A 4-day week option is available; weekend shifts may be required.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.
• Associates in this position have an exciting opportunity to opt into a 4-day work week.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Relationship-building

Education

High School Diploma or GED equivalent

Job description

Wawa, Inc. in Pennsylvania is seeking a Customer Service Supervisor to lead front-line teams, deliver exceptional service, and support store operations. You will coach Associates, manage cash and inventory, and ensure safety and policy adherence.

You will resolve inquiries, train staff, and execute service programs while collaborating with store leaders to reach sales and performance goals. A 4-day week option is available; weekend shifts may be required.