Customer Service Lead — 4-Day Week Opportunity

Wawa, Inc.; Hyattsville (MD); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver outstanding guest experiences. You will work alongside peer supervisors and store leaders to improve service quality, boost sales, and ensure the store runs safely and efficiently.

The role emphasizes coaching Associates, maintaining strong customer relationships, and upholding store standards across shifts. A supervisory background in retail or food service is preferred and a 4-day work week option may be

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Retail experience

Education

High School Diploma or GED

Tools

POS systems

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver outstanding guest experiences. You will work alongside peer supervisors and store leaders to improve service quality, boost sales, and ensure the store runs safely and efficiently.

The role emphasizes coaching Associates, maintaining strong customer relationships, and upholding store standards across shifts. A supervisory background in retail or food service is preferred and a 4-day work week option may be