Customer Service Supervisor - 4-Day Week Eligible

Talentify; Lima (OH); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k) with matching

Education assistance

Store discount

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, work closely with peers and store leaders, and ensure excellent customer service while driving sales and maintaining safety and organization.

You will oversee associates during shifts, train staff, and ensure programs and policies are correctly implemented. The role emphasizes leadership, communication, and problem solving in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 18+ years old with reliable transportation.
• Flexible availability to work weekends/holidays to meet business needs.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, work closely with peers and store leaders, and ensure excellent customer service while driving sales and maintaining safety and organization.

You will oversee associates during shifts, train staff, and ensure programs and policies are correctly implemented. The role emphasizes leadership, communication, and problem solving in a fast-paced retail environment.