Customer Service Supervisor - 4-Day Week Option

Talentify; Pleasant View (TN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Employee Stock Ownership Plan

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead and develop the store team, ensuring excellent service and smooth daily operations. You will work with peers and leaders to boost sales, manage inventory and safety, and support store programs and technology.

This role emphasizes coaching Associates, handling inquiries promptly, and maintaining high standards across service, stock, and safety protocols.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexibility to work varied shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses and training.
• Lead, motivate, and train associates to drive sales and performance.
• Ensure execution of customer service programs, policies and store tech.
• Manage cash processes, inventory, vendor check-ins and store safety.
• Maintain accurate inventory with cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Education

High school diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead and develop the store team, ensuring excellent service and smooth daily operations. You will work with peers and leaders to boost sales, manage inventory and safety, and support store programs and technology.

This role emphasizes coaching Associates, handling inquiries promptly, and maintaining high standards across service, stock, and safety protocols.