Customer Service Supervisor — 4-Day Week Option

Wawa; Melbourne (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance Program

Employee Discounts

Job summary

Wawa is seeking a Customer Service Supervisor to lead store operations and deliver outstanding customer service. You will work with peer supervisors and store leaders to boost sales, ensure safety, and keep the store well-stocked.

You will train and motivate Associates, execute service programs, and collaborate with leadership to meet store goals. This role emphasizes customer care, supervision, and efficient store routines.

Qualifications

• High School Diploma or GED equivalent required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Education

High School Diploma or GED equivalent

Job description

Wawa is seeking a Customer Service Supervisor to lead store operations and deliver outstanding customer service. You will work with peer supervisors and store leaders to boost sales, ensure safety, and keep the store well-stocked.

You will train and motivate Associates, execute service programs, and collaborate with leadership to meet store goals. This role emphasizes customer care, supervision, and efficient store routines.