Customer Service Supervisor - 4-Day Week Option

Wawa

Blakeslee (PA)

On-site

USD 29,000 - 39,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Job summary

Wawa is seeking a Customer Service Supervisor to lead front-line teams and coordinate store operations in alignment with company goals. You will partner with peer supervisors and store leaders to enhance customer service, manage cash and inventory, and support safety and training initiatives.

The role emphasizes coaching Associates, ensuring program adherence, and maintaining a positive, efficient store environment.

Qualifications

High School Diploma or GED equivalent.
Must be 18+ with reliable transportation.
Flexible availability to work various shifts, including weekends and holidays.
Supervisory experience, ideally in retail or food service environments.
Strong customer service, relationship-building, and communication skills.

Responsibilities

Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
Lead, motivate, and train Associates to drive sales and performance during shift.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check-ins, and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.