Customer Service Supervisor - 4-Day Week Option

Wawa, Inc; Milton (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

ESOP

401(k) matching

Medical coverage

Dental coverage

Vision coverage

Paid time off

Paid parental leave

Store discounts

Education assistance

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead daily store operations and deliver outstanding customer service. You will work closely with the leadership team to drive sales, control expenses, and ensure a safe, well-stocked store environment.

You will train and motivate associates, oversee cash processes, inventory, and store safety, and help implement customer service programs across shifts. The role emphasizes teamwork and reliable, flexible availability to meet business needs.

Qualifications

• High School Diploma or GED required.
• 18+ years old with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses and training.
• Lead, motivate, and train associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs and store policies.

Skills

Customer service

Communication

Team leadership

Training

Store operations

Education

High School Diploma or GED

Tools

POS systems

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead daily store operations and deliver outstanding customer service. You will work closely with the leadership team to drive sales, control expenses, and ensure a safe, well-stocked store environment.

You will train and motivate associates, oversee cash processes, inventory, and store safety, and help implement customer service programs across shifts. The role emphasizes teamwork and reliable, flexible availability to meet business needs.