Customer Service Supervisor — Lead & Grow (4-Day Week)

Wawa, Inc; Dallas (Luzerne County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) matching

Education Assistance Program

Store discounts

Paid time off

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You’ll work with peer supervisors and store leaders to boost sales, improve associate retention, and ensure a safe, well-stocked environment.

_epochs include training Associates, managing inventory, and upholding service programs. The role offers growth opportunities, competitive benefits, and a possible 4-day work week option depending on location and business needs.

Qualifications

• Must have strong customer service and communication skills.
• Experience supervising or leading teams is preferred.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Deliver outstanding customer service and promptly resolve inquiries.
• Support leadership to achieve store goals in sales, expenses, and training.
• Lead, motivate, and train associates to drive sales and performance during shifts.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, and store safety.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You’ll work with peer supervisors and store leaders to boost sales, improve associate retention, and ensure a safe, well-stocked environment.

_epochs include training Associates, managing inventory, and upholding service programs. The role offers growth opportunities, competitive benefits, and a possible 4-day work week option depending on location and business needs.