Customer Service Supervisor - 4-Day Week Option

Wawa; Fairfield (OH); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa is seeking a Customer Service Supervisor to lead store operations and deliver outstanding service. You’ll work alongside peer supervisors and store leaders to boost sales while keeping the store safe, organized, and fully stocked.

You will train associates, manage cash and inventory, and ensure programs and technology are used consistently. A path of growth and comprehensive benefits are included with the role.

Qualifications

• High School Diploma or GED or equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor to lead store operations and deliver outstanding service. You’ll work alongside peer supervisors and store leaders to boost sales while keeping the store safe, organized, and fully stocked.

You will train associates, manage cash and inventory, and ensure programs and technology are used consistently. A path of growth and comprehensive benefits are included with the role.