Customer Experience Supervisor — 4‑Day Week Option

Wawa; Lexington (VA); On-site; USD 2,893,000 - 3,899,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead a team on the floor and support store operations. You will work alongside peer supervisors and store leaders to deliver excellent service, boost sales, and maintain a safe, organized, and well-stocked environment.

The role requires supervisory experience in retail or food service, strong communication, and a commitment to customer satisfaction. A variety of shifts including weekends are expected; benefits are provided.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Leadership

Communication

Team training

Education

High School Diploma or GED

Tools

POS systems

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead a team on the floor and support store operations. You will work alongside peer supervisors and store leaders to deliver excellent service, boost sales, and maintain a safe, organized, and well-stocked environment.

The role requires supervisory experience in retail or food service, strong communication, and a commitment to customer satisfaction. A variety of shifts including weekends are expected; benefits are provided.