Customer Service Supervisor — 4‑Day Week Opportunity

Wawa Inc.; Bethlehem (Northampton County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Paid time off

Store discounts

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store teams, deliver outstanding service, and keep operations safe, organized, and stocked. You’ll work with peer supervisors and store leaders to boost sales and enhance the customer experience.

The role includes supervising associates, training staff, managing cash and inventory, and ensuring policy adherence. The position notes a 4-day work week option and an hourly wage of $21.00–$28.30 with a $2 night-shift differential;

Qualifications

• High School Diploma or GED required.
• Supervisory experience in retail or food service is a plus.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Collaborate with leadership to achieve store goals in sales and expenses.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, and store safety.
• Maintain accurate inventory with cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store teams, deliver outstanding service, and keep operations safe, organized, and stocked. You’ll work with peer supervisors and store leaders to boost sales and enhance the customer experience.

The role includes supervising associates, training staff, managing cash and inventory, and ensuring policy adherence. The position notes a 4-day work week option and an hourly wage of $21.00–$28.30 with a $2 night-shift differential;