Customer Service Supervisor - Lead Team & Growth

Wawa Inc. (210515330); Blakeslee (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid Time Off

Paid parental leave

Medical/Dental/Vision Coverage

Job summary

Wawa Inc. is seeking a Customer Service Supervisor (CSS) to lead and train Associates, deliver exceptional customer service, and support store leaders in achieving sales goals. You will supervise shifts, ensure policy compliance, and help maintain safe, organized, and well-stocked store operations.

This role emphasizes teamwork with leadership, fostering customer relations, and executing store programs. Wawa offers extensive employee benefits and opportunities for growth within a trusted

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments.
• Strong customer service, relationship-building, and communication skills.
• Associates in this position have an exciting opportunity to opt into a 4-day work week.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Relationship-building

Supervisory experience

Flexibility

4-day work week option

Education

High School Diploma or GED

Job description

Wawa Inc. is seeking a Customer Service Supervisor (CSS) to lead and train Associates, deliver exceptional customer service, and support store leaders in achieving sales goals. You will supervise shifts, ensure policy compliance, and help maintain safe, organized, and well-stocked store operations.

This role emphasizes teamwork with leadership, fostering customer relations, and executing store programs. Wawa offers extensive employee benefits and opportunities for growth within a trusted