Customer Service Supervisor - Lead Store & Elevate Sales

Wawa; Gaithersburg (MD); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off and paid parental leave

Job summary

Wawa is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service. You will work alongside peer supervisors and store leaders to boost sales and maintain a safe, organized, and fully stocked store environment.

You will train and motivate Associates, manage daily cash and inventory, and ensure adherence to service standards and store technology. This role emphasizes leadership, teamwork, and customer-centric focus.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins and store safety.
• Maintain accurate inventory via cycle counts and smart ordering to maximize sales.

Skills

Customer service

Leadership

Communication skills

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service. You will work alongside peer supervisors and store leaders to boost sales and maintain a safe, organized, and fully stocked store environment.

You will train and motivate Associates, manage daily cash and inventory, and ensure adherence to service standards and store technology. This role emphasizes leadership, teamwork, and customer-centric focus.