Customer Service Supervisor — Lead & Elevate Store Experience

Wawa Inc.; Scranton (Lackawanna County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding guest experiences in Scranton, PA. You will work with peers and leaders to boost sales, train associates, and ensure a safe, well-stocked environment.

This supervisory role emphasizes customer service excellence, operational consistency, and people development in a fast-paced retail setting.

Qualifications

• High school diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and promptly resolve inquiries.
• Support leadership to hit store goals in sales, expenses, and training.
• Lead and train associates to drive sales and performance during shifts.
• Ensure consistent execution of service programs, policies, and store tech.
• Manage cash, inventory, vendor check-ins and store safety.
• Maintain inventory accuracy and smart ordering to maximize sales.

Skills

Customer service

Leadership

Communication

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding guest experiences in Scranton, PA. You will work with peers and leaders to boost sales, train associates, and ensure a safe, well-stocked environment.

This supervisory role emphasizes customer service excellence, operational consistency, and people development in a fast-paced retail setting.