Customer Service Supervisor - Lead & Boost Store Sales (4-Day Week)

Wawa, Inc.; Indianapolis (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. in the United States is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work with peers to boost sales, maintain safety and stock, and ensure consistent service quality.

Associates can opt into a 4-day work week. The position pays an hourly wage between $21.00 and $28.30, with a $2 shift differential for overnight hours; benefits include medical, dental, vision, ESOP, a 401(k) match, education assistance, and paid

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Strong customer service

Relationship-building

Communication skills

Education

High School Diploma or GED

Job description

Wawa, Inc. in the United States is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work with peers to boost sales, maintain safety and stock, and ensure consistent service quality.

Associates can opt into a 4-day work week. The position pays an hourly wage between $21.00 and $28.30, with a $2 shift differential for overnight hours; benefits include medical, dental, vision, ESOP, a 401(k) match, education assistance, and paid