Customer Service Supervisor - 4-Day Week Eligible

Wawa, Inc.; Scranton (Lackawanna County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service.

You will work side-by-side with peer supervisors and store leaders to boost sales, keep the store safe, organized and fully stocked, and help develop Associates to reach their potential. This role requires a High School diploma or GED, must be 18+ with reliable transportation, and flexible availability including weekends and holidays.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional customer service.

You will work side-by-side with peer supervisors and store leaders to boost sales, keep the store safe, organized and fully stocked, and help develop Associates to reach their potential. This role requires a High School diploma or GED, must be 18+ with reliable transportation, and flexible availability including weekends and holidays.