Customer Service Supervisor — Lead & Elevate (4-Day Week)

Wawa, Inc.; North Wales (Montgomery County); Sur place; USD 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Résumé du poste

Wawa, Inc. is seeking a Customer Service Supervisor to support store operations and drive excellent customer service. You will work alongside peers and store leaders to boost sales, ensure safety, and maintain a well-stocked, organized store environment.

The role requires a high school diploma or GED, 18+ years old, and flexible shifts including weekends and holidays. Supervisory experience in retail or food service is a plus, with strong customer service and communication skills.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsabilités

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Connaissances

Customer service

Communication

Leadership

Formation

High School Diploma or GED

Description du poste

Wawa, Inc. is seeking a Customer Service Supervisor to support store operations and drive excellent customer service. You will work alongside peers and store leaders to boost sales, ensure safety, and maintain a well-stocked, organized store environment.

The role requires a high school diploma or GED, 18+ years old, and flexible shifts including weekends and holidays. Supervisory experience in retail or food service is a plus, with strong customer service and communication skills.