Customer Service Supervisor - Lead Store Ops (4-Day Week)

Wawa; Milton (FL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health support

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa is seeking a Customer Service Supervisor (CSS), a motivated leader who supports store operations. You’ll work alongside peer supervisors and store leaders to deliver outstanding service, boost sales, and keep the store safe, organized and fully stocked.

In this role you will train Associates, lead shift teams, manage cash and inventory, and ensure programs and store technology run smoothly. The position offers a 4‑day work week option, weekend/holiday flexibility, and comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Communication skills

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor (CSS), a motivated leader who supports store operations. You’ll work alongside peer supervisors and store leaders to deliver outstanding service, boost sales, and keep the store safe, organized and fully stocked.

In this role you will train Associates, lead shift teams, manage cash and inventory, and ensure programs and store technology run smoothly. The position offers a 4‑day work week option, weekend/holiday flexibility, and comprehensive benefits.