Customer Service Supervisor - 4-Day Week Option

Wawa; Elizabeth City (NC); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education assistance

Job summary

Wawa is seeking a Customer Service Supervisor (CSS) to lead and support store operations. You’ll work with peer supervisors and store leaders to deliver exceptional customer service, boost sales, and keep the store safe and stocked.

You will oversee associates, train staff, and ensure adherence to service programs and policies. The role offers a 4-day work week option and a competitive benefits package including medical, dental, vision, ESOP, 401(k) matching, education assistance, and paid time

Qualifications

• High School Diploma or GED is required.
• Must be 18+ years old with reliable transportation.
• Flexibility to work various shifts including weekends and holidays.
• Supervisory experience, ideally in retail or food service, is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies and store technology.
• Manage cash processes, inventory, vendor check-ins and store safety.
• Maintain accurate inventory via regular cycle counts and smart ordering.

Skills

Customer service

Supervisory experience

Flexibility

Communication skills

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor (CSS) to lead and support store operations. You’ll work with peer supervisors and store leaders to deliver exceptional customer service, boost sales, and keep the store safe and stocked.

You will oversee associates, train staff, and ensure adherence to service programs and policies. The role offers a 4-day work week option and a competitive benefits package including medical, dental, vision, ESOP, 401(k) matching, education assistance, and paid time