Customer Service Supervisor - Lead, Coach & 4-Day Week Eligible

Wawa, Inc; North Wales (Montgomery County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead frontline teams, deliver outstanding service, and support store operations. You will train associates, resolve inquiries, manage cash, inventory, and safety, and help drive sales while maintaining a friendly, safe store environment.

This role offers comprehensive benefits, a 4-day work week option, and flexible scheduling with opportunities for development and growth within a well-known convenience retailer.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to maximize sales and help customers find what they need.

Skills

Customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead frontline teams, deliver outstanding service, and support store operations. You will train associates, resolve inquiries, manage cash, inventory, and safety, and help drive sales while maintaining a friendly, safe store environment.

This role offers comprehensive benefits, a 4-day work week option, and flexible scheduling with opportunities for development and growth within a well-known convenience retailer.