Customer Service Supervisor - Lead & Grow with 4-Day Week

Wawa; Farmingdale (NJ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa is seeking a Customer Service Supervisor to lead a store team, deliver exceptional service, and support sales and safety initiatives. You will work with peers and store leaders to maintain high standards, train Associates, and ensure smooth daily operations.

The role emphasizes customer focus, teamwork, and maintaining inventory and store standards; shift supervision and schedule flexibility are important, with opportunities to participate in benefits and growth paths at Wawa.

Qualifications

• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor to lead a store team, deliver exceptional service, and support sales and safety initiatives. You will work with peers and store leaders to maintain high standards, train Associates, and ensure smooth daily operations.

The role emphasizes customer focus, teamwork, and maintaining inventory and store standards; shift supervision and schedule flexibility are important, with opportunities to participate in benefits and growth paths at Wawa.