Customer Experience Supervisor — 4-Day Week Eligible

Wawa Inc.; Louisville (KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and drive exceptional customer service. You will work alongside store leaders to boost sales, ensure safety, and maintain an organized, fully stocked environment.

You will train and motivate Associates, manage cash and inventory, and implement service programs. The role emphasizes strong communication, teamwork, and a focus on customer satisfaction in a fast-paced retail setting.

Qualifications

• High School Diploma or GED equivalent required.
• 18+ years old with reliable transportation.
• Flexible availability including weekends/holidays.
• Supervisory experience in retail/food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering.

Skills

Customer service

Supervisory experience

Communication skills

Relationship-building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and drive exceptional customer service. You will work alongside store leaders to boost sales, ensure safety, and maintain an organized, fully stocked environment.

You will train and motivate Associates, manage cash and inventory, and implement service programs. The role emphasizes strong communication, teamwork, and a focus on customer satisfaction in a fast-paced retail setting.