Customer Service Supervisor — Lead & Grow (4‑Day Week)

Talentify; Edgewater Park Township (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Education assistance

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead and develop store associates, resolve customer inquiries, and partner with leadership to deliver outstanding service and sales results.

The role emphasizes supervision, training, and adherence to store programs, with flexible shifts and a potential 4-day work week option. Wawa offers comprehensive benefits and a commitment to equal opportunity employment.

Qualifications

• Must be 18+ years old with reliable transportation.
• Supervisory experience in retail or food service is a plus.
• Flexible shifts, including weekends/holidays.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Lead, motivate, and train Associates to drive sales and performance.
• Support leadership to achieve store goals in sales and expenses.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, and store safety.
• Maintain accurate inventory with regular cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Retail experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead and develop store associates, resolve customer inquiries, and partner with leadership to deliver outstanding service and sales results.

The role emphasizes supervision, training, and adherence to store programs, with flexible shifts and a potential 4-day work week option. Wawa offers comprehensive benefits and a commitment to equal opportunity employment.