Customer Experience Supervisor (4-Day Week Option)

Wawa, Inc.; Louisiana (MO); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

4-day work week option

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store teams, deliver outstanding service, and support daily operations.

You will work alongside peer supervisors and store leaders to boost sales, keep the store safe, organized and fully stocked, and mentor associates during shifts. Responsibilities include resolving customer inquiries, training associates, managing cash and inventory, and ensuring adherence to policies and store technology.

Qualifications

• High School Diploma or GED equivalent
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Supervisory experience, ideally in retail or food service environments, is a plus
• Strong customer service, relationship-building, and communication skills

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Supervisory experience

Customer service

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store teams, deliver outstanding service, and support daily operations.

You will work alongside peer supervisors and store leaders to boost sales, keep the store safe, organized and fully stocked, and mentor associates during shifts. Responsibilities include resolving customer inquiries, training associates, managing cash and inventory, and ensuring adherence to policies and store technology.