Customer Experience Leader – Store Operations

Wawa, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) in Wilkes-Barre, PA to lead daily store operations and deliver exceptional guest experiences.

You will collaborate with store leaders to drive sales, maintain safety, and ensure accurate cash handling while coaching Associates on service standards.

Join a team that values teamwork, growth, and community involvement, with competitive benefits and a flexible schedule including a 4-day option.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience, ideally in retail or food service.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) in Wilkes-Barre, PA to lead daily store operations and deliver exceptional guest experiences.

You will collaborate with store leaders to drive sales, maintain safety, and ensure accurate cash handling while coaching Associates on service standards.

Join a team that values teamwork, growth, and community involvement, with competitive benefits and a flexible schedule including a 4-day option.