Customer Service Supervisor - 4‑Day Week Eligible

Wawa, Inc.; Enola (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and support the leadership team in delivering exceptional customer experiences.

The role emphasizes team motivation, training, and ensuring the store runs safely, is well-stocked, and aligned with sales goals. As a CSS, you will work closely with peers and store leaders to boost sales, retain Associates, and maintain program compliance across customer service and store technology.

Qualifications

• High School Diploma or GED or equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Flexibility

Communication skills

Team leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and support the leadership team in delivering exceptional customer experiences.

The role emphasizes team motivation, training, and ensuring the store runs safely, is well-stocked, and aligned with sales goals. As a CSS, you will work closely with peers and store leaders to boost sales, retain Associates, and maintain program compliance across customer service and store technology.